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If you are not able to attend an appointment you have booked, please let us know. We can then offer that appointment to someone else that needs it.

Did Not Attend (DNA)


We sometimes have feedback that it is difficult for our patients to book appointments. We decided to review our system and were surprised to see that during an average month we have at least 300 appointments for which people book their appointments and then do not attend (known as DNAs). This means that we have lost valuable time for patients to have face to face contact with our clinical team. In one month recently we lost 9 hours of Doctors’ time and 40 hours of support time.


Please can you help us and other patients by letting us know as soon as possible if you are unable to attend an appointment. To cancel an appointment you can either telephone the surgery on 01263 513148, send a letter or speak to a receptionist in person. Alternatively you can fax on 01263 515264.


Latest DNA Statistics:


Period 1st July - 31st July 2017


Total Number of appointments (all clinics)  66353

Total Number of DNAs                                  183


Equates to 23.2 hours lost/wasted clinical time.



If you cannot attend your appointment(s) for any reason please let us know as soon as possible, we can then offer the appointment to someone else.


Thank you for your co-operation

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