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If you cannot attend your appointment for any reason, please let us know within 24 hours of your appointment or as soon as possible so that we can offer the appointment to someone else.

Patient Participation Group



PPG's Aims & Objectives


  • Contribute to the continuous improvement of patient service
  • Help to improve commnication between patients and the practice
  • Provide practical support and help

PPG's are about


  • Open and honest communication
  • Flexibility, listening, asking for feedback & offering support
  • Committed to delivering results
  • All view being valid


PPG's are not


  • A forum for individual's complaints

What can Patient Participation Groups do?


  • Provide feedback from patients e.g. on appointment systems, access, repeat prescription process & the practice website
  • Help with friendly and informative communication - Websites, newsletters, brochures and leaflets.
  • Offer practical help (flu clinics)
  • Improve facilities
  • Design new services


Dont have the time to attend meetings? Then don't worry. Why not join our Virtual Patients Participation Group?



What is the Virtual Patient Participation Group (vPPG)?


This is a group which has been setup for patients who would like to be involved in a Patient Group but are unable to attend meetings.


As a member of the Virtual Patient Participation Group we will send you emails asking for your opinion on a range of topics.


You decide how often and when you would like to answer.



If you would like to join either PPG or vPPG then please download, complete and return the Membership form. Click Here to download


PPG Information Leaflet - Click Here to View


If you like to contact the PPG direct, please email cromerppg@gmail.com

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