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If you cannot attend your appointment for any reason, please let us know within 24 hours of your appointment or as soon as possible so that we can offer the appointment to someone else.

Zero Tolerance Policy


GPs and practice staff have a right to care for others without fear of being attacked or abused.


We ask that you treat the Doctors, Nurses and Practice staff with the same courtesy and respect with which they afford you. Violent, aggressive or abusive patients may be refused medical treatment, reported to the Police and may be struck off the GPs list.


The NHS operate a zero tolerance policy with regards to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person's safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient's medical record the fact of the removal and the circumstances leading to it.

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